Frequently Asked Questions

What is therapy all about?

Therapy can be hard to describe. While it is service that will help one to implement new behaviors and styles of thinking that will help to reduce ongoing symptoms, it can be much more than this. For many, therapy sessions are a place where they can come and reveal secrets that they prefer to share with no one else, a place where they seek feedback and direction on life‘s problems, or a place where they can just come and talk without fear of being judged or criticized. In the end, therapy is what you make of it with your therapist. We will help navigate this with you, to determine your goals for therapy, what you hope to achieve from it, and the different approaches that may be helpful or useful for you.

What is the first session of therapy like?

Our first time meeting will be an opportunity for us to get to know one another, and for you to determine whether you feel like it will be a good fit. We will spend that time discussing your history, as well as what is currently bringing you to our practice, and will work together to develop treatment goals and, eventually, a treatment plan. We may spend the first couple of sessions going over this history and treatment plan together. You are a complex person with an entire life history, and we want to be sure to really meet you from an individualized perspective?

How much does therapy cost?

Here are the prices for therapy sessions: Individual therapy - $175.00 Family therapy - $185.00 Psychological Testing and Assessment - Click here for pricing

We do not accept insurance. However, you may have out-of-network benefits, which might provide coverage for therapy sessions. This is something we would be glad to speak with you about, and to help you navigate.

Why don't you take my insurance?

It is nothing personal. We decided to not contract with any insurance networks due to the complexities of managing such a relationship. Insurance companies are able to dictate treatment, frequency of treatment, and ultimately decide whether or not we get paid for services we provide. Additionally, insurance companies have access to your medical records. If we are paneled with a specific insurance company, we are required to provide them with access to your records if they request it, which means revealing to someone else any diagnosis, treatment, and generally anything of importance that you may share with us. We would rather not allow others access to that sort of information about you.

What if the cost of therapy makes it inaccessible to me?

We do offer several slots for sliding scale patients, so please reach out and inquire about this, if you are in need of financial assistance. We also recognize that many times, folks need to use their health insurance. We are happy to discuss the specific details of your story with you directly, so don't hesitate to have that conversation with us.

Do you see patients in the office or via telehealth?

Currently, Drs. Alex and Ashley Chin are only offering telehealth services. The great news about this is that we can see folks all over the state of Florida! Rick Klein is based in the South Florida area and does have the ability to see folks for assessments in-person and/or online.

How does teletherapy work?

We use a HIPAA compliant teletherapy system that allows us to meet, confidentially, with you electronically. You do need access to a computer, phone or tablet that has a webcam or camera. When we setup an appointment, you will receive an email that confirms the appointment time and has a link to the session. In the event the time in the email does not match your appointment reminder, please reach out!

Do you share my information with others?

Generally, the only time information about you leaves our office is when you authorize it with a signed release. This is mandated by law. There are only a few reasons for why we would share your information without your authorization, which includes when concerns about suicidality, homicidality, or abuse come up. In the event these topics are disclosed during a session, we would work, together, to come up with a plan to address them.

I've heard of different types of therapy...do you provide CBT/DBT/etc.?

The easy answer is likely yes, as we tend to work from a more integrative model and utilize many modalities and treatment approaches, based on what is bringing you into therapy. We are not trained EMDR therapists, nor do we only use one type of therapy model. We are a highly individualized and specific-to-you practice that will evaluate treatment modalities used and offered based on what we feel would be best for your specific situation.